Frequently Asked Questions

Everything you need to know about TRESemmé products, orders, and professional hair care.

How do I choose the right TRESemmé collection for my hair type?

We recommend visiting our 'Hair Care Quiz' on the homepage. Whether you have dry, damaged, fine, or color-treated hair, our collections are specifically formulated with salon-quality ingredients to address your unique needs.

Are TRESemmé products safe for color-treated hair?

Yes, many of our ranges, such as the Keratin Smooth and Color Revitalize collections, are specifically designed to be gentle on color-treated hair while maintaining vibrancy and shine.

What is your shipping policy and delivery timeline?

We offer standard shipping (3-5 business days) and express shipping (1-2 business days). Orders over $35 qualify for free standard shipping within the continental United States.

What is your return policy if I am not satisfied with a product?

We want you to love your hair. If you are not completely satisfied, you can return your products within 30 days of purchase for a full refund. Please contact our support team to initiate a return label.

Does TRESemmé test its products on animals?

TRESemmé does not test its products on animals and is proud to be PETA-approved. We are committed to ending animal testing globally while maintaining the highest safety standards.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Afterpay.